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Welcome to Tele-Doc-Srilanka! These terms and conditions outline the rules and regulations for the use of our website. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Tele-Doc-Srilanka's website if you do not accept all of the terms and conditions stated on this page.

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The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice and any or all Agreements: "Client," "You," and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company," "Ourselves," "We," "Our," and "Us" refers to our Company. "Party," "Parties," or "Us" refers to both the Client and ourselves, or either the Client or ourselves.

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1. Appointment Booking

1.1 To access our online medical consultation services, you must book an appointment through our website. The appointment booking process requires you to provide accurate personal information, including your name, contact details, medical history, and any other relevant information requested by our system.

1.2 By booking an appointment, you confirm that all information provided is accurate, complete, and up-to-date. You agree to promptly update any changes to your personal information.

1.3 Tele-Doc-Srilanka reserves the right to refuse or cancel appointments at any time without providing a reason. In such cases, any fees paid for the appointment will be refunded.

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2. Medical Consultation

2.1 Our online medical consultation service provides access to a general practitioner who will provide medical advice based on the information provided by you during the consultation.

2.2 You understand that our online medical consultation service is not a substitute for in-person medical care. It is solely intended for non-emergency medical advice and consultations.

2.3 The general practitioner providing the consultation will exercise their professional judgment in providing medical advice. However, they cannot guarantee the accuracy, completeness, or effectiveness of the advice provided due to the limitations of online consultations.

2.4 You acknowledge that the general practitioner may recommend further medical examinations, tests, or in-person consultations based on their assessment during the online consultation.

2.5 Tele-Doc-Srilanka does not provide any medical treatment or prescription medications directly through its website. Any prescriptions or treatments recommended by the general practitioner will be provided through local pharmacies or healthcare providers.

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3. Fees and Payments

3.1 Tele-Doc-Srilanka charges fees for its online medical consultation services. The applicable fees will be clearly displayed on our website at the time of booking an appointment.

3.2 All fees must be paid in advance through our secure payment gateway. We accept various payment methods, including credit cards, debit cards, and other electronic payment options.

3.3 Once a payment is made, it is non-refundable unless otherwise stated in these terms and conditions or required by applicable law.

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4. Confidentiality and Privacy

4.1 Tele-Doc-Srilanka takes your privacy seriously and follows strict confidentiality guidelines to protect your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

4.2 By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

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5. Intellectual Property

5.1 The content on Tele-Doc-Srilanka's website, including text, graphics, logos, images, videos, and software, is protected by copyright and other intellectual property laws.

5.2 You may not reproduce, distribute, modify, display, perform, transmit, publish, or create derivative works from any part of our website without prior written consent from Tele-Doc-Srilanka.

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6. Limitation of Liability

6.1 Tele-Doc-Srilanka, its directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or services.

6.2 We do not guarantee the availability, accuracy, or reliability of our website or services. We reserve the right to modify, suspend, or discontinue any aspect of our website or services at any time without notice.

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7. Governing Law and Jurisdiction

7.1 These terms and conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

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